Warranty
Cayo Lifetime Treatment Warranty
Some Dental Treatments Should Be Built to Last
When you invest in replacing or restoring your teeth, we believe our responsibility shouldn’t simply end on the day your treatment is completed.
That’s why Cayo provides a Lifetime Treatment Warranty on selected restorative and implant treatments.
Lifetime Warranty
- Dental Crowns
- Dental Bridges
- Dental Implants
As long as you continue to look after your treatment and attend your required Cayo dental reviews, we’ll continue to stand behind the treatments covered by our warranty.
- No annual warranty fee.
- No extended warranty to purchase.
- No separate warranty package.
It's part of the treatment
What Does “ Lifetime” Mean?
It means we continue to stand behind the covered treatment for as long as you maintain your warranty.
- No 1-year expiry
- No 5-year expiry.
- No 10-year expiry.
Your Cayo Lifetime Treatment Warranty continues subject to the conditions of the warranty, including your required six-monthly dental review and maintenance visits.
One Simple Rule
Visit Cayo at least once every 6 months
Long-term dental treatment needs long-term maintenance.
Your six-monthly visit allows us to examine your teeth, gums, restorations and implants and identify problems before they become more serious.
Keep your reviews up to date, maintain appropriate oral hygiene and follow the clinical advice provided to you.
We’ll keep your warranty active.
Lifetime Warranty on Dental Crowns & Bridges
Cayo’s Lifetime Treatment Warranty applies to eligible crowns and bridges completed by Cayo.
If a covered crown or bridge fails during the warranty period, we’ll assess the restoration and determine the appropriate corrective treatment.
Where replacement of the restoration is required and the failure falls within the warranty:
We'll replace the covered restoration
Without charging you again for the covered crown or bridge. The warranty follows the restoration provided by Cayo.
What Does the Crown & Bridge Warranty Cover?
Subject to clinical assessment and the warranty conditions, it may cover:
- Fracture of the crown or bridge
- Failure of the restorative material
- Loss of retention or cementation
- Failure requiring replacement of the covered restoration
- Other technical failures attributable to the covered crown or bridge
Where possible, we’ll repair the restoration. Where repair isn’t appropriate, we’ll replace it.
What Isn't Covered?
A crown protects and restores a tooth. It doesn’t make the natural tooth underneath it indestructible. The Lifetime Warranty therefore doesn’t automatically cover new conditions affecting the underlying tooth or surrounding tissues. Examples may include:
- New dental decay
- Fracture of the natural tooth or root
- New root canal treatment
- Failure of previously completed root canal treatment
- Gum or periodontal disease
- Bone loss
- Trauma or accidents
- Damage caused by habits or conditions contrary to clinical advice
- Changes elsewhere in the mouth that affect the restoration
These situations will be assessed individually and any additional treatment required will be discussed with you.
Lifetime Warranty on Dental Implants
An Implant Is a Long-Term Commitment. And we believe Cayo should share that commitment with you. Eligible dental implants placed by Cayo are covered by our Lifetime Implant Warranty, subject to the warranty conditions.
If a covered implant fixture fails, we’ll assess why it failed and whether replacement is clinically appropriate. Where the failure qualifies under the warranty and replacement is possible:
Cayo will replace the covered implant
The replacement implant fixture covered by the warranty will not be charged again.
Your Implant Has Different Parts
It’s useful to understand this. A completed implant restoration generally consists of:
The Implant
The component placed within the bone.
The Abutment
The connection between the implant and the restoration.
The Crown or Bridge
The visible tooth restoration.
The implant fixture is protected under the Cayo Lifetime Implant Warranty. Eligible crowns and bridges associated with the implant are protected under the applicable Cayo Lifetime Crown & Bridge Warranty. This allows us to identify exactly what has failed and apply the appropriate warranty.
What If an Implant Fails?
First, we’ll investigate. Implants can fail for different reasons, and simply replacing an implant without understanding the cause may not be appropriate.
We’ll assess the implant, surrounding bone, gums, bite, and other relevant factors.
If the implant failure qualifies for warranty treatment and replacement is clinically possible, we’ll plan the replacement.
The objective isn't simply to replace something. It's to understand why it failed and determine the safest way forward.
Your Part of the Warranty
Lifetime care requires a partnership
Cayo accepts responsibility for the treatments we provide. We ask you to accept responsibility for maintaining them. To keep your Lifetime Treatment Warranty active:
- Attend a Cayo dental review at least once every 6 months.
- Maintain the oral hygiene recommended by your dental team.
- Complete recommended professional cleaning and maintenance.
- Follow instructions relating to your crown, bridge or implant.
- Use a night guard or other protective appliance where prescribed.
- Inform us if you notice movement, discomfort, fracture or another problem.
- Don't delay recommended treatment that may affect the covered restoration or implant.
We Stand Behind the Treatment. You Help Us Look After It.
What Happens If I Miss My 6-Month Review?
Regular review is an essential condition of the Cayo Lifetime Treatment Warranty. Your warranty requires a recorded Cayo dental review within the required six-month maintenance cycle. If the required reviews aren’t maintained, the Lifetime Treatment Warranty may lapse.
This is because we cannot reasonably provide an unlimited warranty on dental treatment that we haven’t been given the opportunity to monitor and maintain.
Lifetime warranty requires lifetime maintenance
Why Doesn't Cayo Warranty Every Treatment?
Because not every dental treatment can reasonably be guaranteed. Dental treatment takes place within a living biological environment. Teeth can decay, Gums can change, Disease can develop. Teeth can move, Root canal treated teeth can develop new problems. And individual health, habits, oral hygiene and biology can affect treatment outcomes. For that reason, Cayo does not offer a lifetime warranty on treatments such as:
- Clear Aligners and Orthodontic Treatment
- Scaling and Periodontal Treatment
- Tooth Extractions
- Other routine or biological dental treatments
- Dental Fillings
- Root Canal Treatment
- Teeth Whitening
- Dentures
This doesn’t mean we stop taking responsibility for the quality of those treatments. It means we don’t make a warranty promise where the long-term outcome depends substantially on biological factors that neither the patient nor Cayo can completely control.
A Warranty Isn't a Promise That Nothing Will Ever Go Wrong
It's a promise about what we'll do if something does
We won't disappear when the treatment is finished
We’ll continue reviewing it. We’ll maintain records of it. And when a covered treatment experiences a qualifying failure, we’ll stand behind the warranty we gave you.
No responsible dental provider can promise that a crown, bridge or implant will never experience a problem.
Human biology doesn’t work that way. Our Lifetime Treatment Warranty means something different.
Cayo Lifetime Treatment Warranty
Dental Crowns
- LIFETIME WARRANTY
Dental Bridges
- LIFETIME WARRANTY
Dental Implants
- LIFETIME WARRANTY
One Requirement. See Us Every 6 Months.
Treatment, Maintenance, Responsibility, for as long as you’re with Cayo.
The Cayo Lifetime Treatment Warranty is subject to clinical eligibility, six-monthly Cayo dental reviews, required maintenance, oral hygiene and compliance with clinical advice. Warranty coverage applies only to qualifying failures of eligible treatments provided by Cayo and does not constitute a guarantee against biological disease, trauma, changes in the patient’s oral condition or other excluded circumstances. Where replacement is not clinically possible or appropriate, Cayo’s clinical determination will apply. Full warranty terms and exclusions should be provided to the patient before treatment.